Worst online retailers revealed
Home improvement retailers B&Q and Homebase have been voted the worst online shops in the UK in a survey by a consumer watchdog.
The poll of 11,000 Which? members voted beauty label LizEarle.com the best online retailer followed by ChainReactionCycles.com, with the two sites achieving a 94% and 93% customer score respectively.
JohnLewis.com, a second cycle store – wiggle.co.uk – and photography specialist 7DayShop.com shared third place.
The consumer group found that both homebase.co.uk and bandq.com/diy.com failed to impress customers on pricing and products, with both scoring just two stars out of five.
They also had the lowest customer scores of all 78 sites rated at 52% and 50% respectively.
Which? members gave top marks to LizEarle.com for its “beautiful packaging, free samples and a sense of a personal touch”.
Delivery problems ranging from delays and overpackaging to inconvenient time slots were the biggest annoyances for online customers, the survey revealed.
And although members said their top reason for shopping online was because it was cheaper than the high street, only 7DayShop.com achieved top marks for price, helped by a VAT-free base in Guernsey, the magazine reported.
Which? magazine editor Martyn Hocking said: “With Christmas around the corner, many of us will be turning to online shopping to avoid the crowds and bag a few bargains.
“However, our independent research shows that inconvenient deliveries from some online shops might make you wish you’d hit the high street instead, so do check the small print before you click ‘buy’.”