Stretford , Urmston , Trafford Photographer

BlackBerry outage Glitch rolls into 2nd day in Europe, Middle East and Africa

BlackBerry users in the UK were hit with service disruptions to their smartphones for a second day after an unexplained glitch cut off Internet and messaging services.

This came after parent company RIM claimed that yesterday’s 10-hour glitch had been fixed.

It’s a serious embarrassment for the company, which has 70 million users worldwide – and appeared to be traceable to the same data centre in Slough where yesterday’s problems originated.

Twitter was filled with users cursing Blackberry and jokes at the company’s expense – ‘What did one BlackBerry user say to the other Blackberry user? Nothing.’

Celebrity users such as Sir Alan Sugar complained that the service was down.

Ordinary users were simply furious – one Tweeter said, ‘It’s ridiculous! SORT IT OUT!’ and many talked of switching handset: ‘What is wrong with Blackberry? Systems freeze too often. I’m getting closer to an iPhone.’

Research in Motion Ltd., which makes BlackBerry devices, acknowledged there were ongoing issues.

‘Some areas have messaging delays and impaired browsing’ Blackberry said on Twitter, adding it was working to ‘restore normal service as quickly as possible.’

In Britain, Vodafone UK told customers via Twitter that service was not fully restored.

Rival T-Mobile UK blamed ‘a European-wide outage on the BlackBerry network’ which it said was affecting all mobile operators.

There were also reports of problems across Europe, the Middle East and Africa.

Etisalat, which operates in the United Arab Emirates, apologized for ‘the further interruption’ to Blackberry services, ‘once again due to RIM problems.’

It’s the latest in a series of high-profile embarrassments for the company – including the failure of its BlackBerry PlayBook tablet, a clunky, business-oriented tablet that offered little new

It’s the latest in a series of high-profile embarrassments for the company – including the failure of its BlackBerry PlayBook tablet, a clunky, business-oriented tablet that offered little new

And Kenya’s Safaricom Ltd. said on Twitter that its Blackberry customers were experiencing a ‘technical fault’ while South Africa’s Vodacom told subscribers the issues were affecting multiple networks and countries.

There were no reports of any problems in the U.S.

The problem which started yesterday saw millions of customers in Europe, the Middle East and Africa unable send instant messages or access the internet from about 11am.

A RIM spokesman said: ‘We’re investigating, and we apologise to our customers for any inconvenience caused whilst this is resolved.’

The company had claimed that many customers had their products working properly by 9pm yesterday.

RIM recently appeared before the Home Affairs Select Committee following the riots which took place in England in August.

Much of the disorder was reportedly organised using its BlackBerry Messenger service.

Users were still able to access the internet on a WiFi network but email and the instant messaging service were cut off all together.

It’s a major embarrassment for the company, which prides itself on routing email and messages securely and privately through its servers.